Future Retirement Success
  • Politics
  • Business
  • Investing
  • Stocks
  • Politics
  • Business
  • Investing
  • Stocks

Future Retirement Success

Business

Evri says sorry for parcel delays in run-up to Christmas

by December 9, 2022
December 9, 2022
Evri says sorry for parcel delays in run-up to Christmas

If you’ve been waiting ages for an online order to arrive, you’re not alone.

Companies including ASOS, H&M and JD Sports have been getting hundreds of tweets asking: “Where’s my stuff?”

A lot of anger seems to be aimed at courier Evri, with some complaining of packages stuck at depots for a week or more.

It says it’s delivering more than 3 million parcels daily and working to get items to people before Christmas.

But quite a few customers say they’ve not been among those lucky ones and have faced “unacceptable” waits for items.

A common complaint is that Evri’s tracking tool says their order has been delayed – followed by no further updates for days.

Others have complained of paying for next-day delivery and not getting it.

And a few say their items have been marked as lost after going missing – only for their replacements to suffer a similar fate.

‘Incredibly frustrating’

Lucy Hall, 29, from South London, says her parcel containing her Dad’s Christmas present has been stuck outside a depot for the past week and a half.

She placed the order on 23 November.

“I knew it was Black Friday coming up so it might arrive a bit later,” she says. “I got a confirmation email straight away from the seller so I thought it was all fine.

“Then two days afterwards I saw a message saying Evri had the parcel – then I knew it wasn’t going to go well.”

Lucy would like sellers to declare which courier they work with – and says she would avoid buying from those using Evri in future online shopping.

“I don’t know if I’m ever going to get this parcel,” she says. “I’ve not been able to speak to a real human being just to explain what has happened.

“I’m now thinking am I going to lose money if I have to buy it twice, or should I wait and risk my Dad not getting a Christmas present?

“It’s incredibly frustrating and it’s extra stress I don’t need.”

What does Evri say?

Evri – which used to be known as Hermes – said that it was “sorry customers in certain local areas are experiencing short delays in receiving their parcels”.

It said the delivery sector was experiencing higher than normal demand “driven in part by the Royal Mail strikes”.

Couriers for companies such as Evri have not gone on strike, but it’s thought more sellers are using them while postal action continues.

Evri also says it’s experiencing “final-mile staffing shortages” – a lack of drivers – in some areas.

Customers have complained that Evri’s online help service is no use, and that getting hold of staff by phone or e-mail is extremely difficult.

Evri says customers with concerns about a delivery should contact the seller first.

The company adds that its local teams “are working hard to ensure that any delayed parcels will arrive before Christmas”.

Read more:
Evri says sorry for parcel delays in run-up to Christmas

0
FacebookTwitterGoogle +Pinterest
previous post
Republican Mayra Flores: Border Patrol Agents Feel Abandoned By The Biden Administration (VIDEO)
next post
Northern Ireland economy expected to shrink next year

You may also like

Seedable Studio Secures £100,000 Investment to Drive Innovation...

March 4, 2025

Industry leaders debate AI impact in Parliament

January 31, 2024

Can’t Decide Which Slot Game to Play? –...

August 25, 2022

Selling CSGO Items- How Easy Is That?

January 20, 2025

Raspberry Pi Shares Surge on London Debut, Sparking...

June 12, 2024

The Impact of Apple Pay on Traditional Banking

December 2, 2024

Revolut’s earliest crowdfunders set to pocket life-changing returns

December 17, 2024

Q&A with Bryan Winquist: Insights on Safety, Sustainability,...

July 18, 2024

New Forrester Study Highlights Efficiency and Enhanced Employee...

December 6, 2024

British space companies aim for the stars with...

July 8, 2024

    Get free access to all of the retirement secrets and income strategies from our experts! or Join The Exclusive Subscription Today And Get the Premium Articles Acess for Free

    By opting in you agree to receive emails from us and our affiliates. Your information is secure and your privacy is protected.

    Recent Posts

    • IVF parents should have right to paid fertility leave, says GMB union

      June 9, 2025
    • Reform UK clashes with Bank of England over interest payments to lenders

      June 9, 2025
    • Trump ally stands firm against ‘big, beautiful bill’ despite pressure: ‘It’ll completely backfire’

      June 8, 2025
    • Rubio condemns assassination attempt on Colombian presidential candidate Miguel Uribe

      June 8, 2025
    • Obama WH physician says Biden doc should have performed cognitive test

      June 8, 2025
    • Trump warns of ‘serious consequences’ if Elon Musk funds Democrats

      June 7, 2025

    Categories

    • Business (8,154)
    • Investing (2,019)
    • Politics (15,571)
    • Stocks (3,136)
    • About us
    • Privacy Policy
    • Terms & Conditions

    Disclaimer: futureretirementsuccess.com, its managers, its employees, and assigns (collectively “The Company”) do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

    Copyright © 2025 futureretirementsuccess.com | All Rights Reserved