Future Retirement Success
  • Politics
  • Business
  • Investing
  • Stocks
  • Politics
  • Business
  • Investing
  • Stocks

Future Retirement Success

Business

HMRC to hire 1,630 extra temps monthly to improve falling customer satisfaction 

by August 14, 2023
August 14, 2023
HMRC to hire 1,630 extra temps monthly to improve falling customer satisfaction 

HMRC revealed its plans to engage 1,630 extra temporary workers every month until September, as it looks to improve declining service levels – a move which flexible working expert, Qdos, has said “smacks of irony”.

In its latest set of accounts, HMRC stated that it will engage 1,630 additional temporary staff monthly, between April and September. This is to improve customer service levels which have seen average call waiting times more than treble since 2018/19.

Typically, taxpayers spent 16 minutes 34 seconds to speak to an advisor in 2022/23, with waiting times exceeding 20 minutes on average in the last quarter of the financial year. This is compared to 5 minutes 14 seconds in 2018/19.

HMRC’s plans were announced in the same report which showed that the tax office did not engage any contractors outside the scope of the IR35 legislation in 2022/23.

Seb Maley, CEO of Qdos – an IR35 specialist and insurance provider for flexible workers – commented: “The fact that by September HMRC is bringing in thousands of temps highlights the vital role that flexible workers play in challenging times. But its plan to engage 1,630 more flexible workers every month when HMRC won’t engage contractors outside IR35 smacks of irony.

“On one hand, HMRC desperately needs temporary workers to improve declining service levels. On the other, it seems to be giving them no choice but to work on the payroll – regardless of their true employment status.

“Let’s not forget that this is the same body that created, enforces and insisted on reforming the IR35 legislation. Rather than demonstrating to other organisations how different types of flexible workers can be engaged, HMRC is a shining example of how not to go about it.”

Read more:
HMRC to hire 1,630 extra temps monthly to improve falling customer satisfaction 

0
FacebookTwitterGoogle +Pinterest
previous post
Can Esports Athletes Attain the Same Status as Traditional Sports Icons?
next post
Amazon Delays Rule Change for UK Sellers Amidst Concerns of Business Collapse

You may also like

Redundancies and Trust: Can the two coexist?

August 29, 2023

Friends of the Earth lawyers poised to act if...

March 30, 2023

Boost Productivity and Save Hours with Automatic Timesheets

May 26, 2025

Moonpig slips into loss after £50m write-down hits...

December 11, 2024

Safety Tips When Treating Men for Enlarged Prostate...

June 16, 2023

Support for businesses during the energy crisis

November 23, 2022

Deliveroo CEO Will Shu sells £15m worth of...

September 17, 2024

Less than a quarter of Brits passed this...

July 3, 2023

Secrets of Success: John Cheney, CEO of Workbooks

May 2, 2023

Taxpayers Face £85 Billion Bill as Bank of...

May 1, 2024

    Get free access to all of the retirement secrets and income strategies from our experts! or Join The Exclusive Subscription Today And Get the Premium Articles Acess for Free

    By opting in you agree to receive emails from us and our affiliates. Your information is secure and your privacy is protected.

    Recent Posts

    • Trump’s Debanking Order Calls for Investigation, Something Tennessee Should Have Done

      August 9, 2025
    • The Ivy faces legal challenge from waiter over share of tips and service charges

      August 9, 2025
    • Smarter mining, more stable returns: RICH Miner launches convenient cloud mining app supporting XRP and BTC

      August 9, 2025
    • Sydney Sweeney jeans controversy making advertising great again

      August 9, 2025
    • Nagasaki mayor issues chilling warning on 80th anniversary of atomic bombing

      August 9, 2025
    • MIKE DAVIS: Eric Tung is Trump’s pick to bring sanity to the Ninth Circuit

      August 9, 2025

    Categories

    • Business (8,730)
    • Investing (2,191)
    • Politics (16,347)
    • Stocks (3,228)
    • About us
    • Privacy Policy
    • Terms & Conditions

    Disclaimer: futureretirementsuccess.com, its managers, its employees, and assigns (collectively “The Company”) do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

    Copyright © 2025 futureretirementsuccess.com | All Rights Reserved