Future Retirement Success
  • Politics
  • Business
  • Investing
  • Stocks
  • Politics
  • Business
  • Investing
  • Stocks

Future Retirement Success

Business

Parcel delivery companies ranked in annual survey ahead of ‘seasonal surge’

by November 16, 2023
November 16, 2023
Parcel delivery companies ranked in annual survey ahead of ‘seasonal surge’

The parcel delivery companies that ranked the worst for performance have been revealed, with none of the major firms able to secure a three-star rating.

An annual survey by charity Citizens Advice examined the top five delivery companies by parcel volume and measured their performance against criteria including customer service, delivery problems and accessibility needs, such as people needing longer to answer the door.

Evri and Yodel ranked at the bottom of the league table, both managing an overall score of just two stars out of a possible five.

But there was not much between the top and bottom positions, with Royal Mail and Amazon in joint first position with 2.75 stars.

Meanwhile, 13.3 million people – 34% of consumers – said they had experienced a delivery problem in the last month.

Common complaints included parcels being left in insecure locations or arriving late, a survey for the charity found.

The worst offenders were Yodel, with 40% of customers reporting a problem, DPD at 37%, and Evri at 34%.

Of those customers, nearly half had a further issue when trying to resolve the problem. Individuals were often unable to find the right company contact details or did not receive a response.

This was especially the case when meeting the needs of disabled customers or individuals who require adjustments to how they receive parcels.

An estimated 7.2 million people had an accessibility need they wanted to share with their chosen company, but 45% were unable to do so, the survey found.

Overall, 53% of customers found it difficult to resolve their problem, which rose to 60% of people with a disability.

The charity said there had been no improvements on delivery problem scores since last year.

Dame Clare Moriarty, Citizens Advice chief executive, said: “For the third year running, our league table reveals online shoppers are being let down by a substandard delivery service. This is an issue we feel has been neglected for far too long.

“With a seasonal surge of deliveries on the horizon, parcel companies must take action to protect shoppers and get to the root cause of these persistent failings.”

What have companies said in response?

Chris Ashworth, the chief customer officer for Evri, said the company was “disappointed” with where it ranked on the league table, adding it has invested more than £130m to improve UK operations.

An Amazon spokesman said “the vast majority of deliveries make it to customers without issue”, with the company working with customers if something does go wrong.

A spokesperson for Royal Mail said they were pleased to come in joint first position but is working to improve the quality of its service.

They said it had introduced an option for households to register their accessibility needs for parcel deliveries or collections via Parcel Collect.

Yodel said the report was not reflective of its own data, which indicated 98.7% of the 200 million parcels handled over the last 12 months were delivered correctly on the first attempt.

Read more:
Parcel delivery companies ranked in annual survey ahead of ‘seasonal surge’

0
FacebookTwitterGoogle +Pinterest
previous post
Schumer says ‘good night for American people’ after Senate passes bill averting government shutdown
next post
UK government announces £17 million AI and data science scholarship fund

You may also like

eSIM vs Roaming: Which One is Cheaper?

March 3, 2025

Smart Hiring Choices: From Data to Decisions

December 27, 2024

Bentley Kyle Evans Talks Legacy, Lessons, and Life...

July 10, 2025

MPs warn UK must not weaken listing rules...

July 11, 2025

Ringover raises €20M to revolutionise sales performance and...

June 7, 2023

Digital bank Monzo in talks to sell new...

October 27, 2023

Unlocking the Entrepreneurial Blueprint: A Journey from Mortgage...

March 4, 2024

Energy Bill Relief Scheme going ‘off a cliff’...

November 11, 2022

Aaron Haapala Looking At Market Resilience in a...

February 5, 2025

Reed Hastings, co-founder of Netflix, steps down

January 20, 2023

eSIM vs Roaming: Which One is Cheaper?

March 3, 2025

Smart Hiring Choices: From Data to Decisions

December 27, 2024

Bentley Kyle Evans Talks Legacy, Lessons, and Life...

July 10, 2025

MPs warn UK must not weaken listing rules...

July 11, 2025

Ringover raises €20M to revolutionise sales performance and...

June 7, 2023

Digital bank Monzo in talks to sell new...

October 27, 2023

Unlocking the Entrepreneurial Blueprint: A Journey from Mortgage...

March 4, 2024

Energy Bill Relief Scheme going ‘off a cliff’...

November 11, 2022

Aaron Haapala Looking At Market Resilience in a...

February 5, 2025

Reed Hastings, co-founder of Netflix, steps down

January 20, 2023

    Get free access to all of the retirement secrets and income strategies from our experts! or Join The Exclusive Subscription Today And Get the Premium Articles Acess for Free

    By opting in you agree to receive emails from us and our affiliates. Your information is secure and your privacy is protected.

    Recent Posts

    • My Expert Midwife raises £1.6m to fuel next stage of growth and retail expansion

      July 15, 2025
    • New EV discount scheme offers up to £3,750 off electric cars under £37,000

      July 15, 2025
    • Fear of return-to-office mandates harming employee wellbeing, survey finds

      July 15, 2025
    • America has the power to lead the AI revolution – and the leadership to make it happen

      July 15, 2025
    • Bitcoin hits new high as Trump’s ‘crypto week’ kicks off

      July 15, 2025
    • Trump’s tariff threat would ‘cripple’ transatlantic trade, says EU negotiator as Brussels readies €72bn retaliation

      July 15, 2025

    Categories

    • Business (8,480)
    • Investing (2,121)
    • Politics (16,037)
    • Stocks (3,209)
    • About us
    • Privacy Policy
    • Terms & Conditions

    Disclaimer: futureretirementsuccess.com, its managers, its employees, and assigns (collectively “The Company”) do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

    Copyright © 2025 futureretirementsuccess.com | All Rights Reserved