Future Retirement Success
  • Politics
  • Business
  • Investing
  • Stocks
  • Politics
  • Business
  • Investing
  • Stocks

Future Retirement Success

Business

HSBC glitch hits Customers and businesses on one of the business shopping days of the year

by November 24, 2023
November 24, 2023
HSBC glitch hits Customers and businesses on one of the business shopping days of the year

Customers and businesses who bank with HSBC UK are facing disruption on one of the busiest days for online purchases after the lender’s mobile and digital services were hit by an outage.

The group said it was investigating the situation “as a matter of urgency” after thousands of customers complained of problems with online banking.

The disruption is a blow because it has coincided with the annual Black Friday shopping event, when consumers flock online for deals before Christmas. According to Downdetector, a service that tracks outages afflicting web services, more than 4,000 people had reported problems with HSBC UK’s online services.

The problems started just after 8am on Friday and HSBC could not say how many customers had been affected.

A spokeswoman for the bank said the problem had been caused by “an internal system issue” and that the disruption was to customers of its HSBC UK arm, rather than its First Direct brand or its M&S Bank joint venture.

HSBC UK also apologised to customers on Twitter/X for the problems and said: “We’re working hard to restore mobile and online banking service, and the authorising of online card purchases via the app. We’re really sorry for the inconvenience.”

Customers took to the platform to vent their frustration with the bank. “Pay day and I can’t pay my bills and organise my money,” one user wrote.

Sam Richardson, deputy editor of Which? Money, said: “This HSBC outage will cause a real headache for a lot of its customers. In the worst cases it could prevent people making essential payments such as rent and bills, but it also falls on Black Friday, one of the busiest shopping days of the year, where many people will be looking to make significant savings on big-ticket items.

“We strongly advise customers that have been left out of pocket to keep evidence of extra expenses they may have incurred as a result of the outage, so they can be claimed back from HSBC.

“People want a bank they can depend on, and if IT outages become a regular occurrence, consumers could be tempted to vote with their feet and switch to an alternative provider – particularly with a lot of tempting switching incentives on offer at the moment.”

Protecting digital services from outages caused by glitches or cyberattacks has become a priority for banks and other companies as services across the economy have increasingly moved online. Ensuring the so-called “operational resilience” of key services run by banks and building societies is a significant focus for regulators at the Bank of England.

The FTSE 100 bank, which is based in London, is Europe’s biggest bank by assets.

Read more:
HSBC glitch hits Customers and businesses on one of the business shopping days of the year

0
FacebookTwitterGoogle +Pinterest
previous post
Seasonality Points To Higher Prices NOW
next post
How RRG Helps To Find Two Pair Trading Opportunities

You may also like

The billion-dollar anime market – an opportunity for...

October 21, 2022

How AI-Powered Meeting Minutes Are Changing the Corporate...

July 25, 2024

The TUC reports UK government to UN over...

September 11, 2023

Insolvencies surge in hospitality sector as higher costs...

November 21, 2022

UK firms to deliver €415 million sustainable development...

December 6, 2023

Manchester chicken shop boss loses £12,000 in Tesla...

February 8, 2024

Business Best Practice: Preparing for AI Regulation

March 7, 2024

Why data connectivity matters in the UK

December 11, 2023

Brexit Checks Could Inflate UK Food Import Costs...

May 1, 2024

Q&A Spotlight with Andrew Young, CEO of Conjugate...

January 24, 2025

    Get free access to all of the retirement secrets and income strategies from our experts! or Join The Exclusive Subscription Today And Get the Premium Articles Acess for Free

    By opting in you agree to receive emails from us and our affiliates. Your information is secure and your privacy is protected.

    Recent Posts

    • Good Riddance to the Penny

      June 5, 2025
    • Oracle Fusion Testing: The UK Leader’s Playbook for Automation

      June 5, 2025
    • Blue state Republicans threaten rebellion if Senate changes key provision in Trump’s ‘big, beautiful bill’

      June 5, 2025
    • Ricketts, Fetterman team up for crackdown on China’s attempts to purchase US farmland

      June 5, 2025
    • Hamas working to ‘sabotage’ Trump-backed aid group with ‘fake news’: Israeli official

      June 5, 2025
    • Longtime Trump loyalist flips on GOP’s ‘big, beautiful bill’

      June 5, 2025

    Categories

    • Business (8,148)
    • Investing (2,009)
    • Politics (15,529)
    • Stocks (3,128)
    • About us
    • Privacy Policy
    • Terms & Conditions

    Disclaimer: futureretirementsuccess.com, its managers, its employees, and assigns (collectively “The Company”) do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

    Copyright © 2025 futureretirementsuccess.com | All Rights Reserved