Future Retirement Success
  • Politics
  • Business
  • Investing
  • Stocks
  • Politics
  • Business
  • Investing
  • Stocks

Future Retirement Success

Business

Businesses losing trust in HMRC as service standards decline

by October 15, 2024
October 15, 2024
Businesses losing trust in HMRC as service standards decline

Businesses in the UK are increasingly frustrated with HM Revenue & Customs (HMRC) as service standards continue to fall, according to a recent survey.

For the first time, a majority of over 10,000 respondents, surveyed by HMRC’s Administrative Burdens Advisory Board (ABAB), rated their experience as “poor.”

Accountants and business advisers warn that trust in HMRC is eroding, with inefficiencies hindering the tax collection process. Caroline Miskin, a senior technical manager at the Institute of Chartered Accountants in England and Wales (ICAEW), emphasised: “This simply can’t be allowed to continue.”

The most significant rise in dissatisfaction stems from long wait times for phone support, followed by frustration with webchat and helpline advice quality. While HMRC has made it easier to find answers on the .gov website, many businesses are struggling with more complex processes, such as post-Brexit import and export forms.

Dame Teresa Graham, chair of ABAB, noted that many businesses now see increased bureaucracy as part of the cost of doing business in the UK. She also stressed that the Treasury and HMRC are responding to the findings, prioritising the improvement of helpline services and developing more user-friendly online resources.

Graham urged the government to tackle the legislative burden of taxation, cautioning against simply adding new taxes in the upcoming budget. HMRC, she added, faces challenges due to outdated IT systems and insufficient resources, preventing the rollout of needed digital improvements.

The survey revealed that 84% of respondents were businesses, with the remainder being tax agents. Both groups expressed growing frustration with HMRC’s declining service standards.

Read more:
Businesses losing trust in HMRC as service standards decline

0
FacebookTwitterGoogle +Pinterest
previous post
Hurricane-hit battleground states face additional voting hurdles in run-up to Election Day
next post
Ex-Google chief warns red tape is stifling UK growth

You may also like

City Watchdog Initiates Inquiry into ‘Debanking’ Practices

August 15, 2023

1.4M small businesses set to close if economy...

September 20, 2023

Kansino is building a online casino brand in...

October 17, 2023

Buy Facebook Reaction: Boost Your Social Rankings Now!

May 22, 2024

Registrations live for the Evening Standard SME XPO...

January 19, 2023

Almost £180m lost to impersonation scams as 45,000...

April 18, 2023

Interest rates will need to rise again, warns...

February 24, 2023

Magnificent seven lose $2.7 trillion as tech stocks...

March 14, 2025

Royal Mail trials postbox with parcel hatch, solar...

April 10, 2025

Criminal barristers in England and Wales vote to...

August 22, 2022

    Get free access to all of the retirement secrets and income strategies from our experts! or Join The Exclusive Subscription Today And Get the Premium Articles Acess for Free

    By opting in you agree to receive emails from us and our affiliates. Your information is secure and your privacy is protected.

    Recent Posts

    • Warren, Trump, and the Debt Limit

      June 25, 2025
    • Russian official says Moscow has ‘no intention’ of supplying Iran with warheads, following Trump taunts

      June 25, 2025
    • Top DOJ official faces test in Senate over nomination to become federal judge

      June 25, 2025
    • Tube to be powered by clean solar energy under new TfL and EDF Renewables deal

      June 25, 2025
    • Co-op to halt sales of Israeli goods and other imports from ‘countries of concern’

      June 25, 2025
    • HMRC targets high earners in record tax crackdown after £1.5bn haul

      June 25, 2025

    Categories

    • Business (8,305)
    • Investing (2,070)
    • Politics (15,790)
    • Stocks (3,167)
    • About us
    • Privacy Policy
    • Terms & Conditions

    Disclaimer: futureretirementsuccess.com, its managers, its employees, and assigns (collectively “The Company”) do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

    Copyright © 2025 futureretirementsuccess.com | All Rights Reserved